tag:blogger.com,1999:blog-2201343077108877660.post671602993012187658..comments2023-03-05T06:20:10.516-06:00Comments on Bobtuse Bobservations: Design Serves Human PurposeBob MacNealhttp://www.blogger.com/profile/10801726652392064788noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2201343077108877660.post-85886494024180621072009-10-05T07:42:37.920-05:002009-10-05T07:42:37.920-05:00Hi Ergun,
I'm learning a lot from your commen...Hi Ergun,<br /><br />I'm learning a lot from your commentary here, from your negative matter blog, and from your discussion posts. Thanks!<br /><br />I like the distinction drawn between user and "paying" customer.<br /><br />Now I *must* read "The Inmates are Running the Asylum". David Hussman (my friend and "agile mentor") recommended it, so it's #1 in the queue after I finish "Subject To Change".<br /><br />Cheers!Bob MacNealhttps://www.blogger.com/profile/10801726652392064788noreply@blogger.comtag:blogger.com,1999:blog-2201343077108877660.post-21640121432208336152009-10-05T02:06:50.704-05:002009-10-05T02:06:50.704-05:00Bob, yet another simple and powerful idea I found ...Bob, yet another simple and powerful idea I found inspiring is:<br /><br />"Make the users feel good about themselves by enpowering them"<br /><br />- Maximize user participation<br />- Enpower users<br />- Let them feel good about themselves<br /><br />I first learned these concepts when reading "the inmates are running the asylum" from Alan Cooper about five years ago. However unlike Agile his methodology seemed too specific, heavy weight and expensive. Nevertheless some of his ideas were very powerful and revolutionary at the time. <br /><br />So I believe there is huge value if we focus on the motto "let users feel good about themselves" rather than the banal looking cliche "make the customer happy". <br /><br />Two things are seriously wrong about "make the customer happy":<br /><br />a) Above all it must be "make the user happy". Focus on "the user" rather than "the customer". The term "customer" is material focused (the guy who pays us) and less genuine, and customers are not necessarily the users.<br /><br />b) Again the "happy" bit of "make the customer happy" is not genuine and lacks depth (how the hell we make them happy-no answer).<br /><br />The secret is "make users feel good about themselves, give them the power they need". This should be engraved into minds of everyone in the team and written on the corner of whiteboard and not erased. Perhaps above all the origin of design should be just that.Ergun Coruhhttps://www.blogger.com/profile/14599942073095772399noreply@blogger.com